# Privacy Policy
Auto Film Specialists values your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, and safeguarded when you visit the website, submit forms, or use services.
## 1. Information We Collect
We may collect personal information that you voluntarily provide, including:
* Name
* Phone number
* Service inquiries and booking details
* Any information submitted through contact, quote, or booking forms
We may also automatically collect limited technical information such as IP address, browser type, and usage data for analytics, performance, and security purposes.
## 2. How We Use Your Information
The information collected may be used to:
* Provide and manage services
* Respond to inquiries and customer support requests
* Send appointment confirmations and service updates
* Send marketing and promotional communications when consent is provided
* Improve website functionality and user experience
* Maintain internal records and operational processes
* Comply with legal and regulatory requirements
## 3. SMS and Mobile Messaging
By providing your phone number through our website forms, you consent to receive SMS messages from Auto Film Specialists related to:
* Appointment reminders
* Service notifications
* Customer support responses
* Promotional and marketing messages
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to any message. Reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchase.
## 4. Data Sharing and Disclosure
We do not sell, rent, or trade personal information. Information may be shared only with trusted service providers that support business operations such as CRM systems, communication platforms, payment processors, and analytics providers. These providers are required to protect and use the information solely for service-related purposes.
## 5. Mobile Information Sharing Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All mobile data and SMS consent will be used exclusively for communication between Auto Film Specialists and the customer.
## 6. Cookies and Tracking Technologies
The website may use cookies and similar tracking technologies to enhance user experience, analyze traffic, and improve website performance. Users can control cookie preferences through their browser settings.
## 7. Data Security and Handling
Reasonable administrative, technical, and physical safeguards are implemented to protect personal information from unauthorized access, disclosure, alteration, or destruction. Access to personal data is restricted to authorized personnel only.
## 8. Data Retention
Personal information is retained only for as long as necessary to provide services, fulfill operational purposes, and comply with applicable legal obligations.
## 9. User Rights and Choices
Users may request access to, correction of, or deletion of their personal information and may opt out of marketing communications at any time, including SMS messages by replying STOP.
## 10. Third-Party Links
The website may contain links to external websites. Auto Film Specialists is not responsible for the privacy practices or content of external websites.
## 11. Policy Updates
This Privacy Policy may be updated periodically to reflect operational, legal, or regulatory changes. Continued use of the website and services constitutes acceptance of any updates.
## 12. Contact Information
Auto Film Specialists
14820 North Fwy Suite 400, Houston, TX 77090
(713) 970-1099
